Refund policy

Refund, Return & Exchange Policy

 

At Hannah’s Hair House, we are committed to providing the highest quality raw and virgin hair extensions. Due to the intimate nature of our products and the industry standard regarding hygiene, we maintain strict policies to protect our customers, our products, and our business integrity.

Please review our full policy before placing your order:

 

 

❌ Order Cancellations

 

Once an order has been placed, it cannot be canceled for any reason. This includes duplicate orders, incorrect selections, or changes of mind. Please review your cart carefully before checking out.

 

⚠️ Damaged or Incorrect Items

 

If you receive an item that is defective, damaged, or incorrect, you must contact us within 48 hours of delivery to request a replacement or correction.

To qualify, please provide:

• Your order number
• Clear photo(s) of the issue
• The hair in its original packaging with the seal intact

We cannot accept reports of damage or incorrect items after the 48-hour window.

 

 

🔄 Eligibility for Exchanges or Store Credit

We offer a 7-Day Exchange Policy or store credit under the following conditions:

The hair must:

• Be in its original, unused condition
• Include the Hannah’s Hair House seal fully intact and unbroken
• Not be washed, bleached, dyed, installed, combed, brushed, or tampered with in any way
• Not have any cut lace (applicable to wigs, frontals, or closures)
• Be free of odors, product residue, signs of wear, or manipulation

 

All lace products must remain completely unaltered.

 

Customers are responsible for the shipping costs of returning the product. Once the return is received and approved, store credit will be issued.

 

💸 Refund Policy (Strictly Limited)

Refunds are only eligible within 7 calendar days of delivery and must meet the following conditions:

• Item must be unused, unworn, and unaltered
• Hair must have our original seal still attached
• Lace (if applicable) must be uncut
• Hair must not show signs of wear, styling, brushing, chemical treatment, or installation
• Item must be in original packaging
• Receipt or order confirmation must be provided

 

Once approved, your refund will be issued to your original payment method within 10 business days. Please allow an additional 3–5 business days for your bank or credit card provider to process the transaction.

 

🧾 How to Initiate a Return

To request a return or exchange, email: hello@hannahshairhouse.shop

• You must receive approval and a return shipping label before sending any product back.
• Unapproved returns will not be accepted or refunded.

 

🧷 Important Disclaimers

• We are not responsible for damage to the hair after installation, coloring, bleaching, cutting, or improper care.
• If any product is returned and does not meet all conditions, the item will be sent back at the customer’s expense.
• Sale items, gift cards, and promotional bundles are non-refundable and non-returnable.

 

⚖️ Chargebacks & Fraudulent Disputes

To protect our small business, we actively fight all chargebacks that do not meet the outlined criteria above.

We maintain:

• Order confirmation and IP tracking
• Shipping and delivery confirmation
• Records of customer communications
• Proof of agreement to all terms and policies

 

Initiating a chargeback in an attempt to bypass our policies after receiving your product is considered fraud. We reserve the right to dispute all chargebacks with proper documentation and report abuse to card networks and legal authorities if necessary.

 

📌 By purchasing from Hannah’s Hair House, you agree to:

• All terms outlined above
• Our refund and exchange timelines
• Our hygiene policy regarding unaltered and unused items only
• Our right to protect the business from false or fraudulent claims

If you have any questions before ordering, feel free to email us at hello@hannahshairhouse.shop. We’re happy to help clarify anything before your purchase.

Thank you for trusting Hannah’s Hair House — where premium quality meets honesty and care.