Shipping policy


📦 Shipping Policy

 

Effective Date: 10-24-2025

At Hannah’s Hair House, we work hard to ensure that every order is processed with care, quality, and timely communication. Please read our full shipping policy below before placing your order.

 

📍 Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • After processing, your order will be shipped within 3–5 business days.
  • You will receive a tracking number via email once your order is shipped.

 

Note: During holidays, sales, or peak seasons, processing and shipping may take slightly longer.


🚚 Shipping Methods

 

  • We offer Standard and Expedited Shipping at checkout.
  • Shipping carriers may include USPS, UPS, or FedEx, depending on location and speed selected.
  • Signature confirmation may be required for higher-value orders.

 


🌍 Where We Ship

 

Currently, we ship within the United States. For international orders, please contact our support team to see if special arrangements can be made.

 

🔁 Returns & Exchanges

Please review our full Refund & Return Policy.

We do not accept returns or exchanges unless the item is defective or incorrect. If that’s the case, please contact us within 48 hours of delivery.


 

📦 Backorders & Preorders

Some high-demand products may be marked as Preorder or Backorder. Here’s how it works:

  • Preorders: You are securing your item before it’s in stock.
  • Backorders: The item is temporarily out of stock, but more are being restocked.

 

If you place a preorder or backorder, you will:

  • Receive an email confirmation after purchasing
  • Be notified via email with expected shipping timeframes (typically 7–14 business days)
  • Get a separate shipping confirmation with tracking once your order leaves our facility

 

Please note: Preorders and backorders are made to order and cannot be canceled once placed.

 

📝 Order Updates & Tracking

Once your order is shipped, you will receive:

  • A tracking number by email
  • Any applicable shipping carrier updates
  • Notifications if any delay occurs

 

For questions about your order, please email:

📩 support@hannahshairhouse.shop

 

❗Incorrect Addresses or Delivery Issues

  • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  • If your order is marked as delivered, but you haven’t received it, please contact the carrier directly.
  • Re-shipping due to customer error may incur additional fees.

 

 

🤝 Still Have Questions?

Reach out to our support team at:

📩 support@hannahshairhouse.shop

We’re happy to help!